Cancellation & Refund Policy

Last updated: 2 July 2026

1. Cancelling an order

• Customers can cancel an order free of charge any time before it is dispatched (status Placed, Confirmed or Packed) from the "My Orders" page.
• Once an order is out for delivery, cancellation is at the seller's discretion.
• Sellers may cancel an order they cannot fulfil; repeated unjustified cancellations can lead to removal from the Platform.

2. Refunds

• For cash-on-delivery orders cancelled before delivery, no money changes hands.
• Where the customer has already paid the seller (e.g. UPI), the seller must refund within 7 days of a valid cancellation or accepted return.
• Defective, unsafe, expired, or materially-not-as-described items must be refunded or replaced by the seller — this is a statutory right under the Consumer Protection Act, 2019 (India) and equivalent laws elsewhere.

3. Returns

• Return windows for non-defective goods are set by each seller and shown in their catalogue or on request.
• Perishable food items are generally non-returnable unless defective or wrong.
• Hotel bookings and services follow the cancellation terms the seller states at booking.

4. Disputes

If a seller does not honour this policy, raise a complaint with our Grievance Officer (see the Grievance page). We will acknowledge within 48 hours and resolve within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. You may also approach your local Consumer Commission or consumer-protection agency at any time.